At Moonloft, we aim to deliver comfort to your doorstep as quickly and smoothly as possible. Please read our shipping policy carefully before placing an order.
📦 Order Processing Time
All orders are processed within 1–2 business days (excluding Sundays and public holidays).
Once your order is shipped, you’ll receive a confirmation message/email with tracking details.
🚚 Shipping Time
We currently ship across India.
- Metro cities: 2–4 business days
- Other locations: 3–7 business days
Delivery times may vary depending on your location, courier partner, and unforeseen delays (weather, strikes, etc.).
💸 Shipping Charges
- Free shipping on all orders (currently)
Shipping charges, if any, will be shown clearly at checkout.
📍 Order Tracking
Once shipped, you’ll receive a tracking link to monitor your order status in real time.
If you face any issues, feel free to contact us.
❗ Delays & Exceptions
While we try our best to deliver on time, delays may occur due to:
- Remote location delivery
- Weather or natural disruptions
- Courier partner issues
Moonloft is not responsible for delays caused by such factors, but we’ll always support you until delivery.
🔄 Address Changes
Please ensure your address is correct while placing the order.
We cannot guarantee address changes once the order has been shipped.
📩 Need Help?
For any shipping-related questions, contact us at:
Email: support@moonloft.in
WhatsApp: +91-9971736221